In the NetAccess hosting platform, certain iPhones may encounter issues with the SSL certificate when using domains on a shared IP. For iPhone setups using IMAP, it might be necessary to substitute your domain name or aliases like mail. with the actual server name.
When you execute a ping command to your website (e.g., ping domain.com), it should return an IP address, for example, 18.104.22.168.
To perform a ping, open a command prompt by typing ‘cmd’ in the start search, then select Command Prompt, and finally enter ‘ping’ followed by your domain name.
Throughout 2023/2024, domains have been transitioned to a new hosting environment.
Once you’ve obtained the IP from pinging your domain, you can use the corresponding DNS Name for configuring your iPhone’s IMAP email:
Server IPs and Corresponding DNS Names: #
|DNS Name for iPhone Mail Settings
If your iPhone struggles with the IMAP email setup, consider using the DNS Name in your mail server settings as shown in the example images below. If you use the following steps to configure your iPhone to receive IMAP email, ensuring you select the correct server after pinging your domain name using the table above as a reference.
Mail Server Settings: #
In the incoming settings, pay attention to the DELETED MESSAGES -> Remove option. Set this according to your preference. For instance, selecting ‘Never’ will keep emails in your Deleted Folder. Consider your email retention and archiving needs, especially if you’re using both a desktop and an iPhone. Without careful management, you may end up needing additional disk space for email storage. Remember, with IMAP, emails must be manually removed from the Deleted Folder to be permanently deleted. Normally, deleting an email in IMAP simply moves it to the Deleted Folder.
Should you have any questions about your setup or encounter issues, don’t hesitate to get in touch with us.