Break-Fix vs The NetAccess Way
Sometimes we get asked the differences between MSPs and what we do at NAS. In all fairness there are a lot of great IT companies out there, and there are a lot of weak ones too. We often come across IT companies that are a traditional break-fix company that market themselves as an MSP. With some caveats, very few own their own infrastructure, multiple carrier diverse Tier 3 datacenters and can manage networks of networks.
As a refresher, traditional break-fix IT involves fixing technology issues only after they occur. The focus is on resolving individual problems as they arise, rather than proactively preventing them. This approach can be reactive and stressful for any business, as users must constantly deal with unexpected downtime and disruptions which negatively affects productivity. In addition, the cost of repair can be high, as the business is charged for each service call, not factoring in the cost of downtime on revenue.
The NetAccess Way, on the other hand, is a proactive approach to technology support. The focus is on preventing problems before they occur, through regular maintenance, monitoring, and management of the technology systems. This approach can help reduce downtime and improve overall performance, making it easier and more cost-effective for businesses to manage their technology. An IT roadmap is made with a 3 to 5 year plan focusing on the priorities of technology and business. Things that are higher risk and greater business impact get planned out first (as reasonably possible).
The NetAccess Way and traditional break-fix IT differ in their approach to technology support. While traditional break-fix IT focuses on fixing problems after they occur, The NetAccess Way is proactive in preventing problems before they happen. This proactive approach can help businesses save time and money by reducing downtime and improving overall performance.
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