How do I manage my call forwarding if my phone doesn’t have a dedicated button for it?

Table of Contents

Call forwarding #

This feature allows you to direct calls to your extension to instead to another internal extension or to an external phone number, such as your cell phone or home phone number. 

Enable call forwarding

  • Dial the “Call Forward All Activate” feature code (”*72”)
  • After being prompted, enter your own extension number followed by ”#” (this is the extension to redirect)
  • If directing the call to another internal extension, enter the extension number followed by ”#”
  • If directing the call to an external phone number, enter the external number to dial followed by ”#”
  • The settings will be read back to you to confirm them. Hang up.

If the forwarded call is not answered, the caller will be directed to your normal voice mailbox as usual.

Disable call forwarding

  • Dial the “Call Forward All Deactivate” feature code (”*73”) from your extension
  • The settings will be read back to you to confirm them. Hang up.
  • To cancel call forwarding when calling from any internal phone
  • Dial the “Call Forward All Prompting Deactivate” feature code (”*74”) from any extension
  • Enter your extension number followed by ”#”
  • The settings will be read back to you to confirm them. Hang up.

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